Politique de remboursement
Thank you for choosing Clara Boston (https://claraboston.com/). Please take a moment to read through our Return and Refund Policy before completing your order, as it explains our procedures for item returns and monetary reimbursements.
Return Window
You have up to 30 days from the exact date your package is delivered to initiate a return request.
Conditions for Return
To ensure your return is approved, items must fulfill the following criteria:
- Be completely unused, unworn, and in their initial, perfect state
- Arrive in the original manufacturer packaging
- Be accompanied by a legitimate receipt or proof of transaction
Starting the Return Process
To kick off your return, simply reach out to our support staff via support@claraboston.com or complete our online contact form. After your request is approved, we will provide you with detailed instructions on how to send the items back. Be aware that any parcels returned without formal approval beforehand will not be accepted.
Return Shipping Fees
Buyers are expected to cover the costs associated with return shipping. That being said, if your order arrives damaged, flawed, or incorrect, we will rectify the situation and dispatch a substitute item at no additional cost to you.
Order Problems (Flawed or Wrong Items)
In the event that you receive a faulty, broken, or incorrect product, please contact us immediately at support@claraboston.com with distinct photos demonstrating the problem. We will promptly evaluate the situation and organize a replacement when appropriate.
Non-Defective Issues
The instances listed below do not count as manufacturing defects and are ineligible for a flawed-item return process:
- Material Variations: Tiny anomalies such as stray threads, unfinished edges, subtle texture shifts, or color differences resulting from varying monitor displays.
- Sizing Discrepancies: We highly recommend checking our sizing charts before purchasing. Our support staff can provide guidance, but items that simply do not fit are not categorized as defective.
- Subjective Tastes: Alterations in your preference regarding the style, color, or general aesthetic of the garment.
- Cut Differences: Minor variations in measurements among identical sizes due to the unique cutting process of the design. Always refer to the exact dimensions listed on the product's page.
- General Depreciation: Any damage caused by normal wear, washing routines, rough handling, or unofficial modifications.
Non-Returnable Goods
Returns are strictly prohibited for the following types of products:
- Digital or physical gift cards
- Personalized or custom-made goods
- Clearance or marked-down items (these may be sent back, but compensation will be issued as store credit instead of a refund to your initial payment source).
Product Exchanges
If you need a different variation of an item, please start a normal return for the original purchase. After the return gets approved, you are free to submit a brand-new order for the desired product.
Order Cancellations
We only allow cancellations within the first 24 hours after an order is submitted. Following this period, our automated fulfillment sequence begins, making it impossible to halt the shipment. If the cancellation window has closed, please wait for the item to be delivered and proceed with our regular return procedure.
Refund Processing
Once your returned parcel arrives and is inspected by our team, we will send an update regarding its approval status. For regular-priced goods, authorized refunds will be routed back to your starting payment method within 9 business days. For discounted items, reimbursement is given as store credit. Please remember that your financial institution or credit card provider might require additional processing time to display the funds.
Note: Do not ship returned items to the corporate address listed on our storefront. It is mandatory to email our support staff at support@claraboston.com to receive the designated mailing address for our returns center.